Frequently Asked Questions
Our return and refund policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a proof of purchase. There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We process refunds within 7 days of receipt of return.Note: banks and credit card companies may take several days to apply the refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank or credit card account again. Then contact your credit card company, it may take some time before your refund is officially posted. Or for debit card purchases, contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:28920 Avenue Penn, Unit 102Valencia, CA, 91355ShippingTo return your product, please contact us at firstname.lastname@example.orgDepending on where you live, the time it may take for your exchanged product to reach you, may vary.
Do you ship internationally?Currently, we only ship to the continental US (including Alaska and Hawaii). How will my order be shipped?We use Amazon Fullfilment services to ship our orders. So your products will shipvia UPS, Fedex or USPS at Amazon’s discretion. We have 3 Shipping Speeds available: - Standard Shipping (3-5 days)- Expedited Shipping (2 days)- Priority Shipping (Next day)Do you offer Express shipping?We offer Expedited (2 days) or Priority Shipping (Next day).